BARE International is a global customer experience and market research company engaged in creating value by delivering actionable insights to our clients which strategically impact the improvement of their customer experience. Its vision is to “inspire excellence”. We believe in passion, respect for diversity, open communication, operational excellence, integrity, innovation and ownership.

In this role you will:

Contact the ’leads’ who apply to our digital marketing campaign as „interested” in freelance mystery shopper opportunities, and turn them to registered shoppers, by explaining them the role, and the process for registration, and make them interested in the opportunity.

If you like communicating and you’re not afraid of using your language skills, then you would definitely enjoy this role!

Responsibilities in a nutshell:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Follow up the leads in a timely manner until it is closed
• Document the journey of the incoming lead in our CRM system

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Fluent in English and in at least one other of the following languages: German or French

Being part of a stable US-based company with a global outlook, an exciting business

·         Dynamic, diverse and international working environment

·         Young, energetic, friendly and welcoming team in a casual,  family-like culture

·         Location: Budapest XIII,  a casual work environment in a nice, quiet office setting, with flexible working time and home office options 

·         Growth opportunities for those who consistently meet and exceed key performance factors – great place to start your career adventure!